Enterprise Customer Success Manager

Earnix is a leading provider of advanced pricing and rating solutions tailored for the insurance industry. Our cutting-edge software empowers actuaries and data scientists within insurance companies to make data-driven decisions and optimize pricing strategies. With a commitment to innovation and a deep understanding of the insurance landscape, Earnix is at the forefront of revolutionizing how insurers approach pricing and rating.

We are looking to hire a Customer Success Manager who will be responsible for maintaining and expanding relationships with a portfolio of customers in the EMEA region.

what you’ll do:

Be the customer advocate within the organization - operating as the lead point of contact for customer matters specific to your accounts. Representing the company at customer accounts and voicing customers’ needs internally

Own shared responsibility for customer churn

Review customer status and seek resolution for open issues (bugs, product features, requests for additional licenses, regulation changes)

Own responsibility for invoice payments, renewals, contractual changes

Collaborate with our sales team to achieve quotas while keeping our clients highly engaged

Identify up-sell opportunities and communicate them to the relevant business line owner

Facilitate and support up-sell processes 

Establish productive and close relationships with key stakeholders at customer accounts, and hold regular meetings (both onsite and remote) with customers

Communicate the progress of monthly/quarterly initiatives to internal and external stakeholders

Maintain all information on customer activity within the CRM platform 

You'll do it using:

CSM / Client-facing Experience with Enterprise customers - MUST

Experience in a Global SaaS software organization - MUST

Knowledge and experience working in the Insurance industry, specifically Pricing – an advantage

Ability to work in a multicultural environment

Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level

Strong interpersonal skills, people person

Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to details

Motivation, flexibility, proactiveness, and ability to work independently and as a part of a team.

Fluency in Spanish - an advantage

You'll love it because:

This is an incredibly impactful role in the organization

You will have the opportunity to work in a successful, fast-moving, mission-driven company

You will have autonomy and growth opportunities

You will collaborate with other creative and enthusiastic team members

Earnix has competitive benefits with an all-for-one mentality